Frequently Asked Questions
About cancellation
Q.Can I cancel my order?
A.As a general rule, our store does not accept cancellations due to customer convenience. Thank you for your understanding in advance. Please check the details once again before completing your order.
About the product
Q.How long is the expiration date?
A.The expiry date of Pure Tea is 27 months from the date of manufacture. The expiry date of flavored tea is 15 months from the date of manufacture.
(* Our product expiration date is expressed in months. Therefore, including the month of manufacture, the 27th and 15th months are indicated respectively. In addition, the expiration date is the number of days from the date of manufacture, and is the number of days from the date of sale.) (Please note that we do not ship from scratch, so you may receive a product with a shorter expiration date than the one shown above.)
[Example of expiration date]
Purity: If manufactured in September 2022, expiration date: November 2024
Flavored tea: If manufactured in September 2022, expiration date: November 2023
After opening, please store it in an airtight container that does not allow light to pass through, and consume it as soon as possible regardless of the expiration date.
(* Our product expiration date is expressed in months. Therefore, including the month of manufacture, the 27th and 15th months are indicated respectively. In addition, the expiration date is the number of days from the date of manufacture, and is the number of days from the date of sale.) (Please note that we do not ship from scratch, so you may receive a product with a shorter expiration date than the one shown above.)
[Example of expiration date]
Purity: If manufactured in September 2022, expiration date: November 2024
Flavored tea: If manufactured in September 2022, expiration date: November 2023
After opening, please store it in an airtight container that does not allow light to pass through, and consume it as soon as possible regardless of the expiration date.
Q.Is the material of the bag-in-a-bag tea bag paper?
A.Our tea bags are made from a combination of aluminum and paper materials. After enclosing the tea leaves, it is tightly sealed by heat.
Q.Is it vacuum packed?
A.Although it is not a vacuum, it contains a deoxidizing material (ageless) (except for some products).
Q.Can it be stored in the bag?
A.Our tea bags do not have zippers. After opening, transfer to an airtight container before use.
Q.What kind of storage container is best?
A.Tea and herbs are vulnerable to [humidity], [light], [oxygen], and [temperature], which is a major cause of spoiling the taste and aroma. We recommend a can that can be tightly closed.
Q.Is it safe to store in a glass bottle?
A.Glass bottles allow light to pass through, so we recommend storing in a container that does not allow light to pass through, such as a [can].
Q.Should I store it in the refrigerator?
A.Storage at high temperature is a major cause of deterioration of tea. Storing in a low-temperature refrigerator is one method compared to storing in a hot room in the summer. However, refrigeration also has some drawbacks.
Except for the following cases, we recommend storing at room temperature. In addition, it is recommended that you buy tea in small amounts that you can drink in 1 to 3 months.
【Demerit】
・The refrigerator is filled with the smell of other food. Tea has the property of absorbing odors, so it is a food that easily absorbs aromas.
・If [Tea after opening] is stored in the refrigerator, moisture will adhere to the tea as [condensation and frost] due to the temperature difference between the room and the refrigerator, and it will easily spoil the flavor of the tea.
[Precautions when storing in a refrigerator]
・Only store [unopened] tea in a sturdy package such as an aluminum bag.
・Limited to green tea / white tea / oolong tea (lowly fermented tea such as Taiwanese tea) that you want to store for a long time.
・There should be no foods with strong odors in the refrigerator that may transfer the odor to the tea.
Except for the following cases, we recommend storing at room temperature. In addition, it is recommended that you buy tea in small amounts that you can drink in 1 to 3 months.
【Demerit】
・The refrigerator is filled with the smell of other food. Tea has the property of absorbing odors, so it is a food that easily absorbs aromas.
・If [Tea after opening] is stored in the refrigerator, moisture will adhere to the tea as [condensation and frost] due to the temperature difference between the room and the refrigerator, and it will easily spoil the flavor of the tea.
[Precautions when storing in a refrigerator]
・Only store [unopened] tea in a sturdy package such as an aluminum bag.
・Limited to green tea / white tea / oolong tea (lowly fermented tea such as Taiwanese tea) that you want to store for a long time.
・There should be no foods with strong odors in the refrigerator that may transfer the odor to the tea.
About flavored teas and fragrances
Q.What are flavored teas?
A.It is an aromatic tea represented by "Earl Gray" and "Apple Tea". It is a general term for tea flavored with spices.
Q.What kind of perfume do you use?
A.At our store, we use one of the following types of fragrances. Nature-identical flavoring: Synthetic flavors with the same chemical composition as ingredients found in nature. All of them meet the standards according to the Food Sanitation Law in Japan, so you can enjoy them with confidence. Natural fragrances: Flavors extracted from agricultural products such as fruits, flowers, and spices.
Names related to caffeine
Q.What is the difference between "decaf" and "non-caffeine"?
A.・Non-caffeine/caffeine-free: Brands that do not contain caffeine at all.・Low caffeine decaffeinated: A brand with less caffeine than regular black tea. Caffeine content is not zero. This brand contains 10-20% caffeine compared to regular black tea.
About herb and fruit tea
Q.What does "I want to have fun at times like this" mean?
A.In Japan, except for cases where the ingredients are specified by the Pharmaceutical Affairs Law, it is not possible to describe the effects and efficacy of herbs. Please use it as a guide for recommended drinking.
Q.Can herbs replace medicine?
A.In other countries, herbs have a long history as one of the useful folk remedies. However, in the legal system of Japan, unfortunately, its use as a clear medicine is not approved.
Q.Is it okay to drink with anyone?
A.Basically, if it is a normal amount of drink, there is no problem. However, if you are pregnant, have allergies, are recovering from an illness, or are taking medication, we recommend that you consult with your doctor before enjoying this product. Recommended.
Q.It's delicious, so it seems like a lot every day, is that okay?
A.Most herbs can be taken several cups a day without any problem, but depending on the type, there are brands that require attention when taken for a long time. In that case, we will specify it on the product page, so we recommend that you wait for a certain period of time before eating.
Q.What are Herb Bugs?
A.It is a general term for insects that may attach to herbs that do not use pesticides, preservatives, insect repellents, etc. Also called potpourri insects. There is a rare possibility that it may occur depending on the climate such as temperature and humidity. Please note that there is a very rare risk of herb insects. Please pay attention to the storage method, especially during the summer months from June to October when the temperature rises. Herb insects do not have any adverse effects on the human body, but if by any chance an herb insect occurs, please contact us. We will replace it with a new product.
Shipping/Payment
Q.What types of shipping and delivery methods are available?
A.You can choose home delivery or mail delivery (for compatible products only). Click here for more information.
Q.The revenue stamp is not attached to the credit card payment receipt, but can you attach it?
A.If you choose to pay by credit card, you do not need to attach a revenue stamp to the receipt, even if you spend more than 50,000 yen. You can use it as an official receipt.
Q.Is mail-bin shipping free?
A.For mail-bin delivery, we charge a shipping fee according to regulations. See here for details.
Q.I would like you to send it with a carrying bag, is that possible?
A.We will send it to you for a fee at our online store. See here for details.
Q.What is "Eco & Reuse"?
A.We may use recycled or reused cardboard for cardboard and cushioning materials, such as when delivering products to your home.
Q.If I pay with Paidy, can I request a receipt?
A.We do not issue separate receipts for Paidy. Normally, when paying at a convenience store, please use the receipt given to you at the cash register or the payment completion email (with the amount listed) sent from Payday as a receipt. Even if you request our store to issue a receipt, we will not be able to issue it as it will be issued twice. Please store it carefully.
About commercial wholesale
Q.Do you have wholesale
A.Yes, we have wholesale sales for business customers.
Q.What kind of industry is business use?
A.Cafes, restaurants, grocery stores, confectionery stores, grocery stores, and those who host tea classes are eligible. For more information on who is eligible, please contact us.
Q.From what amount can I trade?
A.Although it depends on the packaging form, bulk (business-use packaging) starts at 500g.
Q.Can I use a credit card to pay for business wholesale?
A.Payment by credit card is not possible.
Q.How can I make an inquiry about wholesale for business use?
A.Please contact us by entering your company information in the form below. We will contact you shortly. Click here for transaction details and application form.
About receipts
Q.Can you issue a receipt?
A.In principle, our store treats the order confirmation email sent after checkout as the online store receipt. If the receipt requires an address and proviso, we will send the receipt in PDF format to your designated email address. Please fill in the details in the notes section when ordering in advance, or contact us separately by email.
Q.The revenue stamp is not attached to the credit card payment receipt, but can you attach it?
A.If you choose to pay by credit card, you do not need to attach a revenue stamp to the receipt, even if you spend more than 50,000 yen. You can use it as an official receipt.
Q.If I pay with Paidy, can I request a receipt?
A.We do not issue separate receipts for Paidy. Normally, when paying at a convenience store, please use the receipt given to you at the cash register or the payment completion email (with the amount listed) sent from Payday as a receipt. Even if you request our store to issue a receipt, we will not be able to issue it as it will be issued twice. Please store it carefully.
Q.Can I have a handwritten receipt or original copy of the receipt?
A.Our store cannot issue or ship handwritten receipts or original receipts. Thank you for your understanding.
Q.納品書は同梱されていますか？
A.当店では、納品書の同送を控えさせていただいております。ご注文内容は、ご注文確認メールでご確認ください。もし納品書が必要な場合はPDF形式の納品書をご指定のメールアドレスへ送信いたします。あらかじめご注文時に備考欄へ内容をご記入いただくか、別途メールにてお問い合わせください。
For international customers
Q.Who bears VAT and customs duty?
A.VAT, customs duty, excise duty and other import related costs if any, are borne by buyers.